Seller and pre-contract information
Paid products are supplied by Hype Sky2 Service Operator, Registered business address available upon verified request. Before payment, the checkout must display the product or plan, total price and taxes, currency, payment method, delivery/performance timing, renewal frequency if any, cancellation route and applicable withdrawal information. Save the order confirmation for your records.
Payment processing
Payments may be processed by an authorised third-party provider. The provider may collect card or wallet information under its own privacy terms. We receive transaction identifiers, status, amount and limited fraud signals rather than intentionally storing full card numbers. A payment is complete only after authorisation and confirmation.
E-PINs and Cash
An E-PIN is single-use. On valid redemption, its Cash value is added to the existing balance; it does not replace or erase the previous balance. Redeemed Cash and virtual items are digital entitlements governed by the Terms of Service and have no cash value except where mandatory law provides otherwise.
Automatic renewal and recurring payments
If an automatically renewing subscription is offered, it will not be activated through a pre-ticked box or silence. Before authorisation, we will clearly show the recurring amount, billing interval, trial terms, renewal date and cancellation method.
- By expressly authorising recurring billing, you permit the disclosed charge on each billing date until cancellation.
- You may cancel through the stated account control or Support route before the next renewal cut-off. Cancellation stops future renewals and does not normally reverse a period already supplied.
- Any price or material plan change will be notified in advance where required. Fresh consent will be obtained when the law requires it.
- A failed payment may pause benefits; we will not disguise a recurring charge or add an undisclosed fee.
Refund requests
Submit a request through Support Tickets with the account ID, order reference, date, amount and reason. Approved refunds are returned to the original payment method without an avoidable fee, subject to provider/bank processing time. Duplicate charges, undelivered entitlements and verified technical failures will be investigated promptly.
Withdrawal rights and digital performance
Consumers may have a statutory withdrawal period for distance contracts. However, exceptions may apply to digital content supplied immediately or services whose performance begins before that period ends, where the consumer gave the legally required prior express consent and acknowledged the resulting effect on withdrawal rights. We will not rely on such an exception unless the required information and consent were properly obtained. Mandatory rights always prevail.
Non-refundable situations
To the extent permitted by law, refunds may be refused for successfully delivered and consumed digital content, redeemed E-PINs, spent Cash, expired promotional grants, policy-abuse attempts or sanctions caused by a material breach. This does not limit remedies for defective, misdescribed or undelivered content or any non-waivable consumer right.
Chargebacks and fraud
Contact Support before starting a chargeback so we can investigate. Fraudulent payments, unauthorised resale, chargeback abuse or reversal after benefits were consumed may result in temporary balance restriction while evidence is reviewed. We may restore, remove or correct entitlements to match the final payment outcome.
Minors and authorised payer
A minor must not purchase without the consent and supervision required by applicable law. The payer must be authorised to use the selected payment method. Contact Support promptly regarding a suspected unauthorised purchase.
Taxes, exchange rates and records
Displayed totals will identify included or additional taxes where applicable. Your bank or payment provider may apply exchange-rate or cross-border fees outside our control. Order and refund records are retained for accounting, fraud prevention and legal obligations.
If you have a question about these terms or need to exercise a legal right, contact the support team. Mandatory rights granted by applicable law are not restricted by these policies.